Shipping & Returns

I want your experience of buying my work to feel easy and personal. Below you’ll find everything you need to know about shipping, delivery, and returns. If you have any questions, please don’t hesitate to get in touch - I’m always happy to help.

Local Delivery & Collection

  • Collection – Free collection is available from Emsworth, Hampshire or Earlsfield, London.

  • Local Delivery – I divide my time between Emsworth and London and am happy to arrange delivery within or between these areas for paintings and limited edition prints with glass (subject to location).

UK Delivery

  • Service – Orders are sent via Royal Mail Tracked (next-day delivery once dispatched).

  • Packaging – Each order is carefully wrapped and packaged to ensure it arrives safely. Please note: glass cannot be insured in transit, although damage is very rare.

  • Processing Time – Please allow up to 10 working days for your order to be prepared and dispatched. If you need a piece sooner, leave a note at checkout and I’ll do my best to accommodate.

Order Updates

You’ll receive an order confirmation after placing your order and another notification once your order has been dispatched. The dispatch email will include a tracking link so you can follow your delivery.

Please ensure your delivery address and contact details are correct when placing your order. If you need to update them, contact me as soon as possible. Once an order has been dispatched, I cannot amend the address, and resending costs will be the customer’s responsibility if the package is returned.

Returns Policy

The most important thing to me is that you love your piece and that it feels right in your home. If for any reason you’d like to arrange a return, please get in touch within 14 days of delivery.

  • Items must be returned in their original condition and packaging.

  • Refunds are processed once the piece has been safely returned (excluding delivery costs).

  • Return shipping costs are the responsibility of the customer, unless the item arrives damaged or faulty.

  • I cannot accept returns on bespoke or commissioned artwork.

Questions?

If you’re unsure about delivery, on a tight timeline, or have any other questions, please email me at alex@alexpoyner.com - I’ll always do my best to help.