Shipping & Returns

I want your experience of buying my work to feel easy and personal. Below you’ll find everything you need to know about shipping, delivery, and returns. If you have any questions, please don’t hesitate to get in touch at alex@alexpoyner.com - I’m always happy to help.

Process Time

Because each piece is handmade or finished to order in my London studio, processing times can vary. This is the time it takes to carefully prepare, frame (if applicable), and package your artwork, limited edition print or printed product before it is handed to the courier.

  • Original Artworks: Usually dispatched within 2 to 10 working days.

  • Framed or Bespoke Works: Please allow up to 4 weeks for professional framing and finishing.

  • Limited Edition Prints are printed to order so please allow 2 to 10 working days

How to Check Your Timeline

Every item has an estimated processing time listed in its product description. If you are on a tight timeline for a gift or a specific date, please leave a note at checkout or email me at alex@alexpoyner.com - I will always do my best to prioritize your order where possible.

Local Delivery & Collection

  • Collection: Free collection is available from Emsworth, Hampshire or Wimbledon Art Studios, London.

  • Local Delivery: I divide my time between Emsworth and South London and am happy to arrange delivery within or between these areas for paintings and limited edition prints with glass (subject to location).

UK Delivery

  • Service: Orders are sent via Royal Mail Tracked (next-day delivery once dispatched).

  • Packaging: Each order is carefully wrapped to ensure it arrives safely. Please note: glass cannot be insured in transit, although damage is very rare.

International Shipping (USA, Europe & Rest of World)

I love seeing my work reach collectors across the globe. International shipping rates are calculated at checkout based on your location and the size of the piece.

  • Duty & Taxes: Please note that international customers are responsible for any import duties, taxes (including VAT/GST), or handling fees incurred once a shipment reaches its destination.

  • USA Orders: Following recent regulatory changes, please be aware that imports to the USA are now subject to duties (typically 10% for items under $800). To ensure the most reliable service, I generally use specialist couriers like DHL or UPS for US shipments.

  • Customs: Any delays caused by customs processing are unfortunately beyond my control. If taxes are not paid and an item is returned, the customer will be responsible for the original and return shipping costs.

Order Updates

You’ll receive an order confirmation immediately, followed by a dispatch email with a tracking link so you can follow your delivery.

Please ensure your delivery details are correct at checkout. Once an order has been dispatched, I cannot amend the address, and resending costs will be the customer’s responsibility if the package is returned.

Returns Policy

The most important thing to me is that you love your art made by me and that it feels right in your home.

  • Arranging a Return: Please get in touch within 14 days of delivery. Items must be returned in their original condition and packaging.

  • Refunds: These are processed once the piece has been safely returned (excluding original delivery costs).

  • Costs: Return shipping costs are the responsibility of the customer, unless the item arrives damaged or faulty.

If you’re unsure about delivery, on a tight timeline, or have any other questions, please email me at alex@alexpoyner.com - I’ll always do my best to help.